Return Eligibility Period

We accept qualified returns and exchanges within 30 calendar days of original delivery date. To be eligible for return, items must be unused, unwashed, unmodified, and kept in original new condition with all original packaging, tags and accessories intact.

Qualified Return Conditions

Products with quality problems, defective craftsmanship, damage during transportation, or incorrect item delivery can be returned or exchanged free of charge. Standard-style products that do not meet customer preference can also be returned under normal conditions in accordance with our policy.

Non-Returnable Items

Custom engraved, personalized, custom-sized, or specially customized products are non-returnable and non-exchangeable. Items showing obvious signs of wear, manual damage, modification, or missing original packaging are not eligible for return.

Return Shipping Cost

For quality-related issues, we bear the return shipping cost. For personal preference returns, customers are responsible for return shipping fees and any related customs charges. Original shipping fees are non-refundable.

Exchange Policy

We support one-time free exchange for defective or incorrect items. Customers can apply for size exchange, style exchange or equivalent product replacement according to inventory availability. Price differences will be reasonably settled.

Refund Processing

After we receive and inspect your returned item, we will process your refund within 3–7 business days. The refund will be returned through your original payment channel. Actual arrival time depends on your payment platform’s processing rules.

Final Inspection Right

Calytris reserves the final inspection right of all returned goods. If the returned item does not comply with return standards, we have the right to reject the return application and send the item back to the customer.