Calytris orders are prepared with care and typically leave our studio within 1-2 business days. Standard global shipping frames are 3-5 business days once the parcel has been dispatched.
Premium Tracking
Every shipment receives a premium tracking email as soon as the carrier scan is active, so you can follow each movement from our atelier to your address.
30-Day Returns
We offer a signature 30-day hassle-free return window. Returned jewelry must be unworn, undamaged, and placed back inside its original Calytris linen box with all accompanying packaging.
FAQ
You will receive a tracking email when your parcel is collected by the carrier. Tracking can take a short time to activate after the first scan.
For hygiene and customization reasons, earrings and personalized pieces may be final sale unless they arrive damaged or affected by a manufacturing defect.
No. Moss agate is natural, so every stone carries a distinct crystalline landscape. Variations in color, pattern, and translucency are part of the piece.
Jewelry Care
Freshwater Pearls
Freshwater pearls are organic and should be the final touch after perfume, lotions, and styling. Avoid direct contact with chemicals, alcohol, cosmetics, and chlorinated water. After wear, wipe gently with a soft dry cloth before placing them back in their pouch or box.
Moss Agate
Each moss agate stone carries a natural crystalline landscape formed over millennia. Avoid extreme heat, sudden temperature changes, and sharp impact against hard surfaces. Clean with a soft cloth and store separately.
Size Guide
Necklace Lengths
14 inch: Choker
16 inch: Standard
18 inch: Classic Pendant
20 inch: Layering
Bracelet Fit
Wrap a soft tape tightly around your wrist at the point where you prefer your bracelet to sit. Add a little ease for movement, especially for beaded bracelets that should rest naturally against the skin.
Warranty & Repairs
365-Day Quality Promise
Calytris stands behind its craftsmanship with a 1-year warranty covering manufacturing defects from the original purchase date. If a clasp, setting, strand, or finishing detail fails because of a production issue, our team will review the piece for repair or replacement.
Repair Review
Normal wear, accidental damage, improper storage, exposure to chemicals, and impact damage are not covered by warranty, but we will always do our best to advise on repair options.
Privacy Policy
Calytris protects customer data through secure account handling, restricted access controls, and encrypted checkout infrastructure. Information collected during browsing, checkout, account creation, or customer support is used to process orders, provide service, improve store functionality, and communicate essential updates.
Cookie permissions may be used to remember preferences, improve page performance, and understand store interaction patterns.
We do not sell customer personal information.
Contact Us
Our support team is here to help with orders, repairs, sizing, and care guidance.
Email: support@calytris.com
Operating Hours: Monday-Friday, 9:00-18:00 CST
For order questions, include your order number when possible so our team can review your request quickly.
Terms of Service
Store Use
By visiting Calytris, placing an order, or contacting our support team, you agree to use the site for lawful personal shopping and account activity only.
Orders and Pricing
Product details, pricing, and availability may be updated as collections change. If an order requires correction, our team will contact you before fulfillment whenever possible.
Care and Returns
Jewelry should be handled according to the care guidance provided by Calytris. Return eligibility, warranty review, and repair requests are handled through the support policies shown on this page.